Customer Service Representative (English & German) – nVent – Tilburg

  • Tilburg

nVent

Customer Service Representative

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

*WHAT YOU WILL EXPERIENCE IN THIS POSITION:*

The Customer Service Representative is the member of the sales organization who is the internal contact in nVent for the customer and sales representatives in the field; for all processes around quoting, order management and product information.

* All activities are to be executed in an efficient and friendly manner to the satisfaction of our customer within the nVent policies.
* Creation and administration of quotes based on the instruction of the outside sales representatives or Area Sales Managers.
* Accurate order entry in our order management tool.
* Management of open orders; communicate delays to customers, follow up on due and overdue orders internally with traffic and materials management.
* Phone duty; answer to telephone calls assuring the highest possible availability on the phone.
* Create up- and cross-selling opportunities taking inquiries from customers as a possibility to up- and cross sell.
* Provide (first level) product information based on information available in the catalogues and nVent knowledge systems.
* Forward (second level) product information requests to field engineers or agents.
* Claim handling from customers, ensuring claims are closed within a reasonable timeframe according to nVent Key Performance Indicators.
* Administration of stock returns.

*YOU HAVE:*

* Educational background in an area such as commerce, business, administration or similar
* Proficient in English and German.
* Great organization skills
* Customer focused approach, with excellent interpersonal skills
* You are an excellent teammate!

*WE HAVE:*

* A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day o We are a $2.5 billion, high-performance electrical company with a dedicated team of 9,500+ people and trusted brands such as CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER. Known for innovation, quality and reliability, our products connect and protect, consistently delivering value to industrial, commercial, residential, energy and infrastructure customers.
* Commitment to strengthen communities where our employees live and work o We encourage and support the philanthropic activities of our employees worldwide o Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
* Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being: o Innovative & adaptable o Dedicated to absolute integrity o Focused on the customer first o Respectful and team oriented o Optimistic and energizing o Accountable for performance
* Benefits to support the lives of our employees

Job Type: Full-time

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